Resume
Skills
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Feedback-driven design process
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Qualitative & Quantitative studies
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Usability studies
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In-Depth user interviews
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Survey method
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Competitive analysis
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Facilitating focus groups
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First impression studies
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A/B Testing
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Wireframing & Prototyping
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Information architecture
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Fullstory
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Collaborating with stakeholders
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Advocating for User and Business challenges
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Data visualization
Tools
Work Experience
UX Lead
Jan 20' - Present
Elephant Insurance
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Implemented User Research Quant / Qual studies to identify throughput challenges
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Launched A/B tests in User Testing to help design improvements and archive what works and what doesn't for specific audiences
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Immersed focus in User Testing and Survey Monkey / Momentive to align audience wants, needs, and fears with marketing spend and UI continuity
UX Coordinator
Jan 19' - Jan 20'
Elephant Insurance
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Designed new customer journey for accompanying brand
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Wireframed UI customer journey accomodating for multiple traffic sources
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Collaborated with Web Dev team and Product Managers to see the project through to completion
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Managed planning phases and upgrades to the customer journey
Web Coordinator
Jan 18' - Jan 19'
Elephant Insurance
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Tracked and reported on throughput trends of the customer journey
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Isolated user problems via data pulls and corresponding sessions in Fullstory
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Prototyped solutions for continuous improvement
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Adobe XD
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Figma
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Microsoft 365
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Mac & Windows
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User Testing
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Fullstory
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Survey Monkey / Momentive
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Google Analytics
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Jira
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Quickbase
Education & Certifcations
UX Research: Lean Experimentation
LinkedIn Learning
June 2020
UX and Web Design Master Class
Udemy
August 2019
UX Fundamentals: User Testing
Udemy
April 2019
John Tyler Community College
General Studies
2013 - 2015
CSS3
SOLO Learn
2018
HTML5
SOLO Learn
2018
User Experience Design Fundamentals
Udemy
March 2019
Powhatan High School
General Studies
2001-2005